Return & Refund Policy
💸 Return & Refund Policy
At Scent Wave Fragrance, we aim to provide premium quality fragrances and a smooth shopping experience.
If your order arrives damaged, incorrect, or defective, we’re here to make it right.
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1. Eligibility for Return or Exchange
You can request a return or exchange within 3 days of receiving your order if:
The product is damaged, leaking, or broken during delivery.
You received the wrong item or variant.
The perfume bottle is not opened or used (for hygiene reasons, opened bottles cannot be returned).
📦 Note: Items must be returned in their original packaging.
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2. Non-Returnable Items
To maintain hygiene and product quality, the following items are not eligible for return or refund:
Opened or used perfume bottles
Tester bottles
Products bought on sale or promotional discounts
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3. Refund Process
Once your returned item is received and inspected, we will notify you via WhatsApp or email.
If approved, your refund will be processed through:
Bank transfer (for prepaid orders)
Coupon or replacement product (for COD orders)
Refunds are usually processed within 5–7 working days after verification.
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4. Damaged or Wrong Item Received
If your item arrives damaged, leaked, or incorrect, please contact us within 24 hours of delivery with:
Your order number
A photo or video of the damaged/wrong product
📩 Email: scentwave37@gmail.com
📱 WhatsApp: +92 304 3126041
Our support team will verify the issue and arrange a replacement or refund right away.
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5. Cancellation Policy
Orders can only be cancelled before shipment.
Once your parcel has been dispatched from our warehouse, it cannot be cancelled or modified.
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6. Contact Us
For returns, exchanges, or refund-related queries:
📧 scentwave37@gmail.com
📞 +92 304 3126041
📍 Karachi, Pakistan
Scent Wave Fragrance — Feel the Wave 🌊
Website: www.scentwavefragrance.com